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Recent content by Dan

  1. Dan

    One camera to trigger another?

    Hi @y016afess Are both these cameras connected to an NVR?
  2. Dan

    camera for dvr ds-7204hvI-SV/A

    You are probably going to want to look at 2MP cameras from the TurboHD range I linked above, but as I also said above we don't have enough experience with analog DVR solution to recommend specific models, you will need to speak to a reseller of Hikvision analog TurboHD cameras.
  3. Dan

    No file found

    Ok, can you also share a screenshot of your record/storage schedule for this camera and the storage management menu?
  4. Dan

    camera for dvr ds-7204hvI-SV/A

    Hi @ste92 This is an old analog DVR and so you will need to look at analog Hikvision cameras, we only work with IP so would not be able to recommend specific cameras but we would recommend if you need an analog solution you may be better off replacing the DVR with a newer TurboHD model as the...
  5. Dan

    Two way audio not working

    Hi @wisdom-17 We have received a test version of the new firmware update which we have shared directly with some of our own customers experiencing issues with the AcuSense cameras, but Hikvision support has asked us not to share this version publicly yet as like with the v135 firmware it may...
  6. Dan

    How to delete a single cell in motion detection area?

    Yes, Direct monitor would require an NVR, unfortunately, if you only have the individual camera your only option is to clear the motion area entirely and draw again.
  7. Dan

    Hikvision nvr advice and camera choice

    Hi @anadol You've made a good start We would also recommend a 7716-I4/16P 16-channel NVR and 8TB of storage should be fine for your current recording plans (the NVR is future-proofed as it actually supports up to 4 HDDs), you can use this Western Digital Storage calculator to give you an idea...
  8. Dan

    How to delete a single cell in motion detection area?

    Hi @void Unfortunately, it is not possible to delete individual cells when managing events from the browser GUI, the only way to edit individual cells is from the direct monitor GUI.
  9. Dan

    No file found

    Hi @flycop2000 Thanks for the above screenshot, can you also share a screenshot of your record settings for the camera channel you have selected in the above screenshot (rear garden)? Also, make sure to access from IE and not Edge, I know you say the issue is present when accessed from either...
  10. Dan

    Smart tracking and NVR issue

    UPDATE: Hikvision Support has responded this morning saying they have tested smart tracking triggered by event and cannot see any issue with the recording: I just tested DS-2DE4A425IW-DE V5.6.15 build 191211 with DS-9664NI-I16 V4.40.016 build 200803, set the recording schedule to Event, and...
  11. Dan

    Hikvision, water/ fog/ mist inside- Rated "IP67"

    Apologies, I would still recommend varifocal bullets from the above brands. (and GeoVision) AXIS Wisenet Vivotek GeoVision
  12. Dan

    DVR not exporting to usb

    Hi @Regimented Have you formatted the storage device (USB stick, external HDD, etc...) that you are exporting to? How much footage are you trying to export?
  13. Dan

    Hikvision, water/ fog/ mist inside- Rated "IP67"

    We would usually say the more expensive, non-Chinese brands are the brands with the most reliable PTZ models. (but we can't be specific to exact models as we do not sell enough PTZs from other brands to really know which operate best in your kind of conditions) We would recommend AXIS, Wisenet...
  14. Dan

    Smart tracking and NVR issue

    Hi @Aomega001 and @roders I have shared this issue with Hikvision support, they were unaware of the issue and are setting up a PTZ to test/verify this issue tomorrow. When they get back to us with an update we will let you know. just for future reference, any comment/post you make on a...
  15. Dan

    HiLook IPC-T221H Firmware

    Hi @leeweedon The latest HiLook (E3S) firmware we can find is the v5.5.82 you mentioned above, we also could not find the v5.5.83 firmware anywhere.
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