I have just moved offices and and camera port 6 on my DS-7716NI-K4 has stopped working. Just says that the network is unreachable.
I have tried multiple cables and cameras and nothing seems to work on port 6.
I have plug the same cameras and cables into different ports and works...
I have just checked to see if there is any new firmware for my DS-7716NI-K4 / 16P and noticed that the V4 firmware version is no longer available on the UK download site.
Is there any reason that the V4 version is missing and should I downgrade to the latest version in there...
Sorry for the late reply, just got back from holiday.
I am using the correct firmware for the ds-2cd2532f-i.
I have 2 boxes using the same setup, the top box is working fine when updating the other gives me the error message.
I am trying to upgrade the firmware on my ds-2cd2532f-i cameras through my K4 NVR and keep getting an error message saying "D1 - Upgrade Failed" on all the cameras.
I am using the latest V4 firmware on my K4 and the cameras are working fine.
I have another K4 and the firmware...
I have factory reset the DS-7716NI-SP and it's asking for a default password but 12345 or the one that I set is not working.
The firmware that I am using is V3.4.3 build 160811. UK edition.
Thanks for your reply.
I have upgraded the cameras to the latest version. On the camera that is having issues, I keep getting an error message saying that the resolution or bitrate substream is not supported.
I also get an operation failed message when trying to change the substream...
I have just upgraded my DS-7716NI-K4 / 16P NVR to firmware V4 and all the cameras are working fine apart from one in LiveView on the web interface or the HIK Connect App.
The error that I am getting is "Video playing failed. Error code: (246106)"
Everything was working fine before...
I am trying to connect my DS-7716NI-SP to the internet and under network, the Platform access option is missing.
The firmware that I am using is V3.4.3 build 160811.
I live in the UK.
Any advise would be gratefully appreciated.