Recent content by JD99999

Wow- didn’t realise there was another app!! Just downloaded IVMS-4500 lite and set it up. All cameras are working a lot smoother- really appreciate the advice!!! Software seems to offer the same as HIK Connect

Hi David- sorry for delayed reply. Borrowed a laptop and accessed the livefeed via the house wifi. Live playback and historic playback are all working perfectly. Assume this means the problem is with the Hik Connect app on my phone- I have an Iphone 11 pro and thought it would be more than...

Small but frustrating problem I've been having for a year.... We have our DVR installed in the roofspace and connected by HDMI cable to the bedroom TV - both live viewing and playback work perfectly on the TV. However, when I view the camera on the Hikvision app on my phone, both live viewing...

Thanks everyone- really appreciate the advice. KamirZG got it- my laptops were running Chrome- have tried using Internet Explorer and it is working perfectly!! Interestingly the live view on the laptop is a good bit smoother than live view on my mobile, even though both are working off wifi in...

So slight update - I spoke to the installer yesterday and he was unable to help with either problem. I then spoke to Hikvision tech support, who were really unhelpful - apparently they will only speak to installers and not end-users. Strangely out of the blue last night notifications on my...

Hi - thanks for your help. 1) I had previously enabled Notify Surveillance centre in Linkage method. Hik-Connect is working fine on my iPhone - my system is showing and all the camera work. Do you know where the system takes your mobile number from for notification purposes? In account...

Hi I recently had a 4 camera Hikvision system installed - due to Covid restrictions the installer wasn't able to give me much of a setup/training session. I have a few queries I'd love to get help with (I've searched everywhere online and struggling to get answers). The cameras are 5MP Turbo...