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Recent content by Kyle

  1. Kyle

    Event clip size, and audio sharing issues? [Hilook 208U-M1 DVR]

    Hi @Steveburney - assuming your DVR is the (C) version, try the V4.75.000 build 240131 firmware at the bottom of this page. Which version of Hik-Connect are you using please, and on which OS? Can you also share screenshots of your event arming schedule and the recording schedule of the camera...
  2. Kyle

    TandemVu PTZ Camera (DS-2SE4C425MWG-E/26(F0)) issues?

    Sorry for the delay @paccmx. I think the notes are saying that they apply to both old and new versions of the TandemVu cameras now, as the newest firmware works on both. But, the important warning is that if your PTZ shipped from the factory with V5.8.0 build 230722 (making it a newer model I...
  3. Kyle

    Hik-Connect Hik-Connect Android app is showing "Loading pictures failed" for doorbell snapshots?

    Could you also test the newest Hik-Connect update please, which was released today on iOS and Androd - V6.2.50?
  4. Kyle

    Hik-Connect Hik-Connect Android app is showing "Loading pictures failed" for doorbell snapshots?

    Not yet, sorry. Our UK Support contact changed suddenly this week and we've been re-explaining all our ongoing cases so the new one can pick them up this week - we're back at square one with most. It's also worth contacting Hikvision Support in your region or asking your supplier to do so, as...
  5. Kyle

    Hik-Connect Hik Connect is no longer showing thumbnail snapshot images for all my cameras when I open the App?

    Thanks, I'll try and find an NXI-I NVR to set up and test to see if it's a wider firmware issue. Did you try the below?
  6. Kyle

    Hik-Connect No event notifications and reliability of detection?

    Which firmware are you using on your NVR, and which version of iOS/Android Hik-Connect are you using please? Also, are you only using intrusion detection and line crossing on the cameras, or motion detection too? Also, for the examples like below where you know you should have got...
  7. Kyle

    RTSP issue - seem to get sound (hissing) but no picture?

    Hi @mbarnes - that's right, you need to turn off encryption for the RTSP stream to work. It's not as clear as it should be, but untick the "verification code" box in your screenshot, which will turn it off and hopefully get things working. Make sure that you aren't using the H.264+ or H.265+...
  8. Kyle

    Another day, another bug - Hik-Connect Supplement Light

    Thanks @Whisky :)
  9. Kyle

    Another day, another bug - Hik-Connect Supplement Light

    Oh I remember Vista and get the reference, I was a young teen! I've given Hikvision my login details, so I'll come back with an update once they've looked.
  10. Kyle

    Another day, another bug - Hik-Connect Supplement Light

    I'm seeing the 'configuration failed' error on the camera via plug and play and connected across the network too. I've also added the camera separately to Hik-Connect, and it works normally there. So, all fingers are pointing to the new M-Series firmware or how it works with the latest app...
  11. Kyle

    Another day, another bug - Hik-Connect Supplement Light

    Thanks - I'm getting our M-Series and Hybrid Light camera set up now to show the problem and will give my Hik-Connect login for UK Support to look at. Is your camera set up as Plug & Play, or connected via a separate POE switch?
  12. Kyle

    Another day, another bug - Hik-Connect Supplement Light

    Thanks both, I'll pass this info onto Hikvision now and test with our hybrid light camera on various NVRs when we get the chance.
  13. Kyle

    Hik-Connect Hik Connect is no longer showing thumbnail snapshot images for all my cameras when I open the App?

    Thanks for confirming. We found that the thumbnails were only broken for certain events on the other NVRs - are you only seeing them broken for intrusion detection, or all events please? I also found that tweaking some video settings for the Main and Main (event) streams on the NVR's video...
  14. Kyle

    Hik-Connect Hik Connect is no longer showing thumbnail snapshot images for all my cameras when I open the App?

    Thanks - as you say, all of the firmware is up to date. Just to check, do you have DNS servers correctly set on the NVR? To get alerts in Hik-Connect you need to add the NVR via the QR code or serial number method anyway, rather than configuring DDNS on Hik-Connect. I think the only other...
  15. Kyle

    Hik-Connect Hik Connect is no longer showing thumbnail snapshot images for all my cameras when I open the App?

    Thanks, we've seen a similar issue with the M-Series NVRs which appeared when the new firmware was released and didn't work properly with the G5 platform camera firmware. Can you please log into each camera and list the firmware version installed on each so I can check there are definitely no...
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