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Higher quality playback

dave77

Well-Known Member
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8
I have my DS-2CD2355FWD-I 's recording at a high quality. When I go to Playback under the web interface (IE11) the video seems to be fairly low quality, for example, I cannot identify a person's face about 2m in front of the camera at 8pm (dark). Does anyone know what i'm doing wrong? I presume there is only 1 video saved so I can't just flick to HD?
 
Perhaps share the image and your video settings:
(these are for a 3MP camera)

1540232776861.png
 
You'll see that my Video Quality is set to Highest, and yours is set to Medium.

What firmware version are you running please?
The latest for your camera is V5.5.61:
DOWNLOAD PORTAL
 
I've been reading your guide on updating firmware, am I right in saying you update camera and nvr firmware on the same page?

You need to access the Maintenance page for each camera and the NVR to upgrade its firmware:

1540282389653.png
 
Ah, so each camera has it's own web UI too, i've been accessing everything through the NVR web UI. I'll try that tonight
 
Yeah they are, and I can't access them directly via IP address, i'll give that a go
 
Cams were all on 5.5.3, all updated now.

Thanks for your help!
 
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