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  1. Dan

    How-to: How to Unbind a Hikvision Device using SADP on a PC

    Unbinding a Hikvision device is not something that is required all that often, in most cases you can do the unbind from within the app. There are though some rare cases when the user does not have access to the Hik-connect account that the device is bound to, for example, if you have purchased a...
  2. Dan

    How-to: How To Set Up Live View & Playback Audio on Hikvision Cameras

    There is a small selection of Hikvision cameras that support some sort of audio - audio I/O, built-in mic, 2-way audio - but on multiple occasions, customers have come back to us saying they are getting no audio on live view or playback. So to avoid this problem in the future we are creating...
  3. Dan

    Hik-Connect Is it Possible to add 3rd-Party Cameras to Hikvision's iVMS-4200 & Hik-connect?

    This is a question that pops up every so often, the simple answer is no. If you are running your Hikvision system from their iVMS-4200 software then it is not possible to add individual 3rd-party cameras to the iVMS software, the only way around this is to add the 3rd-party cameras to a...
  4. Dan

    MacOS New Version of Milesight CMS Released for Mac Users

    Milesight have recently released a version of their popular CMS for Mac users, we know there are a few Milesight/Mac users out there that have had issues with Milesight cameras/NVRs on MacOS so hopefully with the introduction of this simple and easy to use free software the operation of a...
  5. Dan

    MacOS Problems Running iVMS-4200 on MacOS Catalina(10.15)

    We have had several customers and forum users reporting problems running iVMS-4200 since updating to MacOS Catalina (10.15), the reports have varied from some saying the software runs ok but does crash unexpectedly to others saying the iVMS software does not work at all. If you have G1 cameras...
  6. Dan

    How-to: How To Export/Backup Recordings from a Hikvision NVR to an External Storage Device

    Most Hikvision users will only ever need to download specific clips from their recordings and these clips will rarely exceed 1 hour of footage, in these cases you can quite easily use the browser or iVMS interfaces to download the clips over your local network. On some occasions though there...
  7. Dan

    What is the Difference Between Normal, Smart, and Custom(Event) Playback when using a Monitor on a Hikvision NVR?

    Every so often customers have reported issues and confusion around the different playback options on Hikvision NVRs when using a direct monitor, one of the most common issues is users reporting that the event markers for Smart Event are not displaying correctly or at all in the Smart Playback...
  8. Dan

    How-to: How To Connect a Joystick/Keyboard to a Standalone Hikvision PTZ?

    This question comes up every so often and so we thought we would share the latest information we have on this topic. Traditionally you would connect a joystick/keyboard directly to an NVR to allow you to control multiple cameras and have hotkeys to jump between different live views, but some...
  9. Dan

    Setting up RAID on a 9600 Series Hikvision NVR - “Capacity requires at least 3728.00 GB”

    An update to the 9600 series has just been brought to our attention. If you are setting up any level of RAID above RAID 0 on a 9600 Series NVR that is running firmware v4.1.6xxx or newer then all your HDDs must be at least 4TB, if any of the drives used in your RAID array are less than 4TB you...
  10. Dan

    MacOS Milesight Release New Version of Smart Tools for Mac (v2.4.0.1-r2)

    A few weeks ago Milesight released a new version of Smart Tools for Mac users, upon first installing it we noticed a number of minor problems so we didn't initially share its release with you the forum users. After a few weeks back and forth between us and Milesight trying to fix these initial...
  11. Dan

    New Milesight Camera (v4x.7.0.70) and NVR (v7x.9.0.4) Firmware - Introducing 'Plug-in Free' Access for Chrome, Firefox, Safari, etc...

    Some Milesight users may have already spotted the camera firmware that was released last week and the NVR firmware released today, we didn't go public with these updates straight away as we have experienced technical problems with previous Milesight firmware and didn't want to tell people to...
  12. Dan

    Security Update for Hikvision Systems - Strong Passwords

    You may have noticed with recent camera & NVR firmware updates that Hikvision has introduced some new security measures, the most obvious is the addition of security questions (mothers maiden name/first pet/favourite colour/etc..) to help with password recovery, but as well as these more obvious...
  13. Dan

    How-to: How to Add Optio Cameras to a Samsung Wisenet NVR

    Optio as a range is designed and works best as a complete system, but some users out there will already have systems from other manufacturers and might just be looking for a cheaper option of adding one or more cameras to their existing system. In this post, we will take you through both methods...
  14. Dan

    How-to: How to Add Optio Cameras to a Milesight NVR

    Optio as a range is designed and works best as a complete system, but some users out there will already have systems from other manufacturers and might just be looking for a cheaper option of adding one or more cameras to their existing system. In this post, we will take you through both methods...
  15. Dan

    How-to: How to Add Optio Cameras to a Hikvision NVR

    Optio as a range is designed and works best as a complete system, but some users out there will already have systems from other manufacturers and might just be looking for a cheaper option of adding one or more cameras to their existing system. In this post, we will take you through both methods...
  16. Dan

    NEW Milesight Firmware for NVRs (v7x.9.0.3) and Cameras (v4x.7.0.69-r11)

    It has been a long wait but we finally have new Milesight firmware. Unfortunately, the new firmware does not bring the number of improvements & fixes that we were hoping for. Attached are the release notes for both the cameras & NVRs, as you will see there are some new features supported by...
  17. Dan

    How-to: How to use Optio Cameras with a Synology NAS

    Optio is designed to be used as a complete system (Optio cameras with an Optio NVR) and this makes it an excellent option for small home/business systems. At the same time the Optio cameras are ONVIF compliant and so you can connect them to 3rd-party recording devices, and a common 3rd-party...
  18. Dan

    How-to: My Hikvision NVR has both HDMI & VGA connections, can I connect two monitors to my NVR?

    This question gets asked a lot and we have always assumed that as the larger Pro NVRs (9600 Series) have 2 x VGA & 2 x HDMI that they were the only models that would support any kind of multi-screen setup. Today we did some tests with a selection of demo NVRs we have in our office to see if it...
  19. Dan

    New Mobotix Firmware for the x14/x24/x15/x25, T24M/T25M, and x16/x26 Series Cameras

    Mobotix have released firmware for 2 of their camera ranges, follow the below links for the firmware file and more information on what updates the firmware brings. MOBOTIX P3 Cameras x14/x24/x15/x25, T24M/T25M - Firmware v4.7.2.18 MOBOTIX Mx6 Cameras x16/x26 - Firmware v5.2.1.4 If you have...
  20. Dan

    How-to: Forgot your Password and/or can't Login to your Milesight Camera/NVR? How to Hard Reset your Milesight Camera/NVR

    Some customers have contacted us saying that for a variety of reasons they can no longer log in to their Milesight cameras and NVRs, unfortunately, Milesight don't have a process for resetting your password and so your only option is to hard reset the device. Milesight has online guides of How...
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