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Acusense camera won't power on on it's own after power outage

Dny2004

New Member
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Thread starter #1
The camera is an Acusense DS-2CD2T46G1-2I and it will not power on after power was back. First time it did this, I went on location and saw that is connection with POE switch had no LED's on. So suspected that camera was dead. So, removed camera and powered it with 12v, and it was back on. Checked with another cable to see if POE is ok, so it was. Mounted it back in it's place, all was fine. Even changed it's POE port on the switch. So I left the location and then power there was down again and my camera is dead again, is offline. It's installed since May 2019 and has experienced a few power losses, no UPS sadly. Other cameras that I have there have no such issues. It didn't reset it's settings or anything. In hik-connect webpage I see that the other cameras have the same IP but this one has different IP... weird.

Having an UPS would help but not sure if after UPS goes out the camera will still be unable to start on it's own. Should I expect the worst..? How rugged are this cameras..?
ds-2cd2t46g1-2i-d-256778.jpg
 
Last edited:

Phil

Administrator
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#2
Hi,
This is the first report that we have seen of this symptom.
Could there possibly be any problems with the network cable to the camera?
Maybe test it with a short/bought patch lead and see whether it recovers OK after you cycle the power.
 

Dny2004

New Member
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Points
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Thread starter #3
Thanks for your reply.
The cable worked fine since installation in May 2019, but I can't exclude this as a reason. It is a "factory/bought" cable. More testing will be required but I won't be able to get there till the end of the week... The camera has a dedicated support from hik and moisture shouldn't be present there. Just to be sure, I will put another cable, a bought UTP cable. If this also fails, maybe warranty return...
 

Phil

Administrator
Staff member
Messages
3,010
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#4
Check that you are running the latest firmware on all your Hikvision devices.
And check for water ingress to the connections.

It's not a symptom that we have come across.
So, maybe check with your reseller to see if they have any suggestions, and if they have no other suggestions they may ask you to return it to them for testing.
 

Dny2004

New Member
Messages
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Points
3
Thread starter #5
This very weird... As of 19:38 today the camera turned itself back on, I checked the recording. There was no power outage to believe that it was a sort of a reset. All other 3 cameras were ok in that time period. It has the latest firmware, had the upgrade a few months ago, and it was/is my best camera, can't recommend it enough. I guess thanks to the Chinese government for turning my camera back on, right ? :))
 
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