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DS-2CD2185FWD-I firm ver. 5.6.5Hi @derekz
For Hikvision users we now recommend that they use Hik-Connect instead of iVMS-4500.
What NVR and/or camera models do you have? What firmware versions are your devices currently running?
Hi Dan
very good, i've done the various steps.There can often be remote access issues when adding cameras to Hik-Connect via the IP address or QR-code, we recommend that you add cameras using the serial number, see our instructions HERE
As you have already added via the IP address you may need to unbind the device using SADP before adding it via the serial number.