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AX-Pro Magnet Sensor Issues

obrien.james

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Hi

I have installed an AX Pro DS-PWA96-M-WE installed for a client.
Initially working fine, but recently there has been an issue with the magnet/shock sensor on the front door no triggering when the door is open.
Doesn't happen every time, but if door been closed for some time, when the door is reopened it does not trigger the sensor. If close the door and re-open it definitely triggers.
Double knock is not on, supervision time reduced to minimum and new battery has made no difference to the issue.

Sensor not too far away as when door is closed, the panel shows that the door is closed.

Im at a loss was to what the issue is - has anyone seen this before or have any suggestions.

thanks

JOB
 
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