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Hik-Connect Camera offline in app

Paterj1

New Member
Messages
1
Points
1
Hi, we have four cameras and one is showing as offline. I have a mac so I can't access the account on my laptop so I only use the app, I have no idea where to start, the person we got to install isn't getting back to me so trying to work out how to fix it. Any help would be amazing thank you!
 

Phil

Administrator
Staff member
Messages
3,538
Points
83
Can you detail the Hikvision model numbers for your NVR and cameras please?
Are the cameras directly connected to your NVR?
 
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