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Cannot Remote view on 2nd smartphone

genx2g

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Hello, i just installed a DS-7600 hikvision nvr system with 8MP turret cameras and i set up the remote and wifi viewing on my phone but cannot set it up on my wifes iphone, i keep getting this error. does anyone know how to fix this? would really appreciate some help on how to set up remote viewing.
 

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Presumably you have set up your access via the Hik-Connect portal and App?

If so, see their guidance on sharing in Hik-Connect to permit access from your wife's phone:
Hikvision Technical Support
 
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