Default password not working

[epipen]

Hi there,

I have factory reset the DS-7716NI-SP and it's asking for a default password but 12345 or the one that I set is not working.

Any ideas?

The firmware that I am using is V3.4.3 build 160811. UK edition.

Cheers,
Epipen.

 

[Dan]

Hi there,

I have factory reset the DS-7716NI-SP and it's asking for a default password but 12345 or the one that I set is not working.

Any ideas?

The firmware that I am using is V3.4.3 build 160811. UK edition.

Cheers,
Epipen.

As far as we are aware 12345 and 123456 were the only default passwords that Hikvision ever used, but most NVRs now running the latest firmware require a unique password to be entered after factory reset to activate the device. If both those default passwords don't work then you will need to do a password reset and send the reset file to the supplier you purchased the NVR from.

(If you open SADP and the NVR is showing as inactive then that means you will need to enter a unique password to activate the NVR)