DS-2DF8236IX-AELW Camera no video stream

[gasparmenendez]

Hi folks, I recently bought a DS-2DF8236IX-AELW camera and connected to a DS-7608NI-K2/8P NVR in a PoE port. The camera is powered by its own 24VAC power supply (comes with it), since it´s Hi-PoE and PoE ports on NVR are normal. PoE port on NVR shows activity (leds are blinking) but the problem is that I can´t see the video stream on NVR screen. I have connected another 2 PoE cams to the NVR (DS-2CD2123G0-I and DS-2CD2023G0-I) and works perfectly. Can anybody help me please?? Thanks in advance. BR.

 

[gasparmenendez]

ok let me answer to myself: early today I was on site and connected the camera directly to my Lap (since it is powered by its own 24VAC power supply) and worked just fine!! So the problem shows up when I connect the camera to the NVR, that´s for sure!! Do I need to modify something in the NVR to get the camera recognized and working??? Can anybody help please?? thanks in advance. BR.

 

[Phil]

If you check Config -> System -> Camera Management in the NVR can you see the camera?