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Hik-Connect DS-7208HQHI-K1 Hik-Connect offline problem

Phil

Administrator
Staff member
Messages
3,535
Points
83
See 3 iii in the document attached here, and check whether you can ping the hik-connect servers from a PC on the same network as your DVR:
 

celikeren

New Member
Messages
8
Points
1
Yes

dev.eu.hik-connect.com is ok
dev.hik-connect.com is ok

But
litedev.eu.hik-connect.com , is not ok
 

StewartM

Active Member
Messages
521
Points
28
Not all of the hik-connect servers will respond to echo requests (ping). This doesn't mean they are unavailable. Hik-connect predominately uses Amazon Web Services and some of the servers will reject echo requests. The IP was resolved in the capture below but the server refused to reply to my ping.
1581639391326.png

This should not effect the camera's link to litedev.eu.hik-connect.com as the port/protocol are completely different.
1581639587496.png

In your 4th screen capture it looks like Hik-connect sees the device. What happens when you try add it?
 

celikeren

New Member
Messages
8
Points
1
4D2EC0EC-1374-4C9B-81FE-B04C73513C88.png

it warns like in the picture. same with the phone. I tried everything but it does not. Connection only possible with WAN
Not all of the hik-connect servers will respond to echo requests (ping). This doesn't mean they are unavailable. Hik-connect predominately uses Amazon Web Services and some of the servers will reject echo requests. The IP was resolved in the capture below but the server refused to reply to my ping.
View attachment 3196
This should not effect the camera's link to litedev.eu.hik-connect.com as the port/protocol are completely different.
View attachment 3197
In your 4th screen capture it looks like Hik-connect sees the device. What happens when you try add it?
 

Phil

Administrator
Staff member
Messages
3,535
Points
83
Hik-Connect does not need port forwarding.
If you remove that I think you will then be able to add your camera at the Hik-Connect web portal, and use the Hik-Connect App fully (including notifications).
 

celikeren

New Member
Messages
8
Points
1
yes it doesn't need. I had to open it because Hik-connect was not connected in any way. So if I hang up it doesn't connect

I can't find a solution
 
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