Hik-Connect DS-7608NI-K2 Hik Connect jest offline

[Gtreg]

Witam, zaktualizowałem mój DS-7608NI-K2 bez poe 2 tygodnie temu do 4.30.005 i hik connect jest offline
Hik Connect wersja 3.4.109 jest online, każda nowsza aktualizacja oprogramowania, Hik Connect jest offline
Mam 4 urządzenia, każde w innej sieci i mam to samo na każdym z nich
Reset sieci nie pomaga Reset do ustawień fabrycznych też nie pomaga
Co jeszcze mogę zrobić
Wsparcie hikvision nie odpowiada

(Hello, I updated my DS-7608NI-K2 without poe 2 weeks ago to 4.30.005 and hik connect is offline
Hik Connect version 3.4.109 is online, any newer software update, Hik Connect is offline
I have 4 devices, each on a different network, and I have the same on each of them
Network reset doesn't help Factory reset doesn't help either
What else can I do
Hikvision support is not responding)

 

[Dan]

Hi @Gtreg

First thing, it does look like you are running an old version of the Hik-Connect app so I would recommend downloading the latest version from the Hikvision App Store

 

[Gtreg]

Witam, aplikacja jest nowa
(Hello, the application is new)

 

[Gtreg]

z tego co dowiedziałem się na innym forum te numery mają problem z hikiem DS-7608NI-K20820170717CCRR
Nie wiem, czy to prawda

(from what I found out on another forum these numbers have a problem with the hikiem DS-7608NI-K20820170717CCRR
I do not know if it's true)

 

[Dan]

Ok, If the app is up-to-date then I would recommend you unbind the NVR from Hik-Connect and then reconnect the device to your Hik-Connect account by logging into the Hik-Connect Web Portal (log in using your app username & password) and add the NVR using its serial number.

 

[Gtreg]

The problem is that I tried everything I found on this forum and it doesn't work