Firmware DS-7608NI-Q2/8P how do i upgrade the firmware to GUI4.0?

[gums]

The current firmware doesn't give me access to use my acusense cameras what can i do to correct this?

 

[Dan]

Hi @gums

What firmware version is your NVR currently running?

The latest version is v4.30.085 which should include 4.0 GUI (or the lite version of it which is used by the K-series NVR)

If you are running a v3.xx.xxx firmware then I would recommend you update to the first v4 firmware first (v4.30.000) before then updating to the latest v4 firmware, if you are already running a v4 firmware then you can just update straight to the latest.

 

[gums]

Thanks for the quick response. I am using the latest version but I don`t have it in GUI 4.0 likewise I can't activate the audible warning and flashlight in my acusense camera. The top write-up is NVR instead of "NVR 4.0" what can I do to resolve this?

 

[Dan]

Hi @gums

The Q-series NVRs are only available in mainland Europe and we are a UK company so we have had no hands-on experience with these models, but from looking at the specs I believe these Q-series models are similar spec to the K-series models which we have in the UK and these do not support the full 4.0 GUI and thus also have issues managing all the AcuSense/ColorVu functionality.

I think it is likely the case that you will not be able to update the Q-series NVR to the full 4.0 GUI (which as far as we are aware is only available for the I-series NVRs) and thus you won't have full control of those AcuSense cameras with a Q-series NVR.

The only way to possibly access these camera-specific features would be to log in to the NVR with a browser, enable Virtual Host, and then log directly into each camera to adjust their settings.

 

[gums]

Thanks, very much for your assistance I will work with the virtual host if there is anything else I will definitely get back to you

 

[gums]

Thanks, @Dan I have the virtual host on the Q series but it shows as "join" instead of Connect and all the cameras are in plug and play mode how do I change it so I can assign IP numbers to them individually.

 

[Dan]

Hi @gums

We've never heard of the 'join' feature you describe, can you please send a screenshot of what you are seeing?

 

[gums]

Thanks, @Dan I have the virtual host on the Q series but it shows as "join" instead of Connect and all the cameras are in plug and play mode how do I change it so I can assign IP numbers to them individually.

Thanks for the response I have to get to the nvr at my dad’s end to be able to send you the details you asked for. Please with the k series nvr would I be able to connect and access the acusense camera audible warning and flashlight activated?

 

[Dan]

With the K-series NVR, you should be able to use Virtual Host to access any camera-specific settings like audible warning & flashlight that cannot be fully accessed from the NVR settings.

 

[gums]

Thank for the update but, when i do the changes in for K series in the virtual host will it reflect on the monitor in terms of the live feed and the hiK-connect app also?

 

[Dan]

Potentially it will, but we still recommend if you want the best support for AcuSense/ColorVu cameras you should use an I-series NVR.

 

[gums]

Thanks, I am not getting the I series where I am the ones available to me is what am asking question on. On the other hand it there i a way i can get the I series i would be greteful.

 

[gums]

sorry I mean am not getting the I series where I am but if there is a way I can get the I series I would be more than grateful to purchase it thanks

 

[Dan]

Where in the world are you buying from? Are you based in mainland Europe?

 

[gums]

I am in Ghana

 

[Dan]

Ok, I'm not sure of the availability of the I-series in your region. The K-series does not offer the same support as the I-series for the latest AcuSense/ColorVu models and although you shouldn't have an issue controlling the settings for audible warning & flashing light from the camera settings you may have less control from the NVR menus and features like the human/vehicle filtering may not be fully supported. Basically K-series we do not recommend AcuSense/ColorVu cameras if you want to get the full value out of them and we would instead recommend sticking to basic EsayIP 2.0+ (2xx3G0) and EasyIP 3.0 (2xx5FWD/2xx5G1) camera models, if you absolutely have to use those AcuSense/ColorVu functions then we recommend sourcing an I-series NVR from somewhere.

(a quick look at the Hikvision Africa website has them listing I-series models like the DS-7608NI-I2/8P so you should be able to find a security supplier/installer in your region that can supply these)