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DS-7632NI-I2 NVR and Reolink RLC-820A

MDTSoftware

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Good morning,
I bought from your distributor DS-7632NI-I2 NVR, but I'm having trouble connecting it to Reolink RLC-820A cameras. The NVR and cameras are configured on the ONVIF protocol. The sub string is displayed correctly, while the main stream does not show any video image.
Sub Stream: 640x480, 15Hrz, code H264
Main Stream: 3840 × 2160, 15Hrz, code H265
NVR has firmware updated to version V4.50.000, Build 210125
The same cameras with connecting them to a DS-7616-K2 NVR (firmware V4.30.061, Build 210313) work correctly.
Reolink RLC-820A has main stream with h265 encoding and not support 4k with h264.
On third party ODM software, 4k h265 stream works fine.
Why DS-7632NI-I2 NVR reports this problem on black screen main stream? Are they settings problems or is there an incompatibility problem between the products?
I look forward to your help,
Thanks so much.
 
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