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DS-7716NI-I4 problem since upgrade to NVR.4.... i think or maybe the change of ISP

Itsmee

New Member
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3
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1
Thread starter #1
Hi

I'm having issues with my DS-7716NI-I4.

My Platform Access/Register Status is showing as Offline and I cant get it to change to Online no matter what I try.
I have spent five hours today going over the settings, I'm missing something silly I think.

to make things worse I'm not sure if it has been a problem since the NVR upgraded to NVR.4 or when I changed ISP to SKY from BT.

Any help appreciated
 

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santi_cazorla

New Member
Messages
13
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1
#2
Seems like ISP change. Most likely port forwarding issues. Firstly enable DHCP mode on the NVR incase the prior settings were static for the old ISP. Then enable UPnP on the NVR and also on the BT hub.

BT HUB log into the settings via 192.168.1.254 - advanced settings - port forwarding - configuration - enable UPnP
 

Itsmee

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3
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Thread starter #3
Hi Santi and thanks for the reply. I have enabled
UPnP on both NVR and hub (SKY) then tried a reboot of both devices, but still nothing.
 

santi_cazorla

New Member
Messages
13
Points
1
#4
Hi Santi and thanks for the reply. I have enabled
UPnP on both NVR and hub (SKY) then tried a reboot of both devices, but still nothing.
Also enabled DHCP mode on the NVR?

Only other thing I can think of is to manually port forward the ports needed from the sky router. Making the IP static for the NVR from the router settings
 

Dan

Administrator
Staff member
Messages
554
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28
#5
Hi

I'm having issues with my DS-7716NI-I4.

My Platform Access/Register Status is showing as Offline and I cant get it to change to Online no matter what I try.
I have spent five hours today going over the settings, I'm missing something silly I think.

to make things worse I'm not sure if it has been a problem since the NVR upgraded to NVR.4 or when I changed ISP to SKY from BT.

Any help appreciated
Has your NVR ever been registered as 'online' and it has disconnected since the change of ISP or is this the first time you have tried to setup platform access?
 

Phil

Administrator
Staff member
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3,141
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83
#6
The solution will very likely be within this thread:
 

Itsmee

New Member
Messages
3
Points
1
Thread starter #7
Hi Fellas.
Dan. I could view the NVR on my phone but it stopped working a while back, probably after the update to NVR 4.0.
Phil. I have been through all the posts I could find looking for a solution before I started this thread.

My Hik Connect server is: litedev.hik-connect.com is that okay? It's what it said after the update.
i've tried the dev server and still no good.
 

StewartM

Active Member
Messages
481
Points
28
#8
Could be your DNS setting. Disable Auto DNS and try 1.1.1.1 as primary and 8.8.8.8 as secondary. Reboot the NVR after the changes and see what happens.
 

gp2000

New Member
Messages
6
Points
1
#9
I'm having the same issue on a DS-7732NI-K4, since the upgrade, I have not been able to connect to HikConnect.

The server seems to default to litedev.hik-connect.com which cannot be pinged, but have tried dev.hik-connect.com which can, and still Offline.
 

Phil

Administrator
Staff member
Messages
3,141
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83
#10
It's fine to use the litedev url.
This is one of our demo NVRs:

1578909596900.png


If you login to the Hik-Connect web portal at www.hik-connect.com what do you see?

Have you cycled the power of your NVR since the update?
 

gp2000

New Member
Messages
6
Points
1
#11
Sorry to hijack your thread @Itsmee !

But I'm having the same issue and it may help with the diagnosis.

Phil, I have three NVR's all on the same network. All set with fixed IP's and correct gateways etc.
Two older NVR's on V3 firmware, connect to HikConnect just fine, and if I log into Hik-Connect.com, both are there.

The 3rd troublesome NVR used to be connected to HikConnect just fine, but since the V4 upgrade, it will not connect as per the OPs post.

Have rebooted router (new dynamic IP), and then rebooted all three NVRs. Two older ones connect and update Hik-Connect just fine. The newer one still shows 'offline'.

I think this eliminates an ISP or router issue, as the others work fine, but upgraded one does not.
 
Last edited by a moderator:

gp2000

New Member
Messages
6
Points
1
#13
Hi Phil,

Thanks, the new firmware has unfortunately not sorted the issue.

It did however, half-fix the 'Online (Not armed.)' issue I am having... and I now have 'Online' status.

Will keep trying to sort out this HikConnect issue, as we are left without live view at the moment.

Many thanks
 
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