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DS-7716NI-K4 / 16P NVR - Live View Issue after V4 firmware update

epipen

New Member
Messages
7
Points
3
Thread starter #1
Hi there,

I have just upgraded my DS-7716NI-K4 / 16P NVR to firmware V4 and all the cameras are working fine apart from one in LiveView on the web interface or the HIK Connect App.

The error that I am getting is "Video playing failed. Error code: (246106)"

Everything was working fine before the update.

Any advise?

Many thanks,
Epipen.
 

Phil

Administrator
Staff member
Messages
2,967
Points
83
#2
My first thought would be to ensure that your cameras are running the latest available firmware
 

epipen

New Member
Messages
7
Points
3
Thread starter #3
My first thought would be to ensure that your cameras are running the latest available firmware
Hi Phil,

Thanks for your reply.

I have upgraded the cameras to the latest version. On the camera that is having issues, I keep getting an error message saying that the resolution or bitrate substream is not supported.

I also get an operation failed message when trying to change the substream settings.

Hikvision DS-2CD2542FWD-IWS

Many thanks,
Epipen
 

epipen

New Member
Messages
7
Points
3
Thread starter #5
I've reset the camera and still the same :(
 
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