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DS-7716NI-K4 / 16P NVR - Live View Issue after V4 firmware update

epipen

New Member
Messages
12
Points
3
Hi there,

I have just upgraded my DS-7716NI-K4 / 16P NVR to firmware V4 and all the cameras are working fine apart from one in LiveView on the web interface or the HIK Connect App.

The error that I am getting is "Video playing failed. Error code: (246106)"

Everything was working fine before the update.

Any advise?

Many thanks,
Epipen.
 

Phil

Administrator
Staff member
Messages
3,535
Points
83
My first thought would be to ensure that your cameras are running the latest available firmware
 

epipen

New Member
Messages
12
Points
3
My first thought would be to ensure that your cameras are running the latest available firmware
Hi Phil,

Thanks for your reply.

I have upgraded the cameras to the latest version. On the camera that is having issues, I keep getting an error message saying that the resolution or bitrate substream is not supported.

I also get an operation failed message when trying to change the substream settings.

Hikvision DS-2CD2542FWD-IWS

Many thanks,
Epipen
 
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