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DS-KB8112 doesn’t work on my app

dadoman9

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Good morning guys,

I just bought this doorbell. I connected it to the PoE NVR Switch where I have other standard CCTVs from Hikvision. I can see a video broadcast from the doorbell as well as I can initiate an audio call from my cell phone (Hik connect app) to the doorbell.

What does not work is making calls from the doorbell to the app. It just says “Calling failed” and that’s it. I spent several hours searching for solution, but can’t find nothing.
 
Hi @dadoman9

Not all intercom functionality will work if the doorbell is plugged directly into the PoE ports on the NVR, the doorbell needs to be connected to a separate PoE injector/switch on your local network and added to the Hik-Connect app individually so that when the bell button is pressed it can ring the app directly. (you can still record to the NVR when the device is on your local network by manually adding the doorbell using its local IP address)
 
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