Door Entry DS-KV8113-WME1 motion capture - DS-KH6330 - hikconnect

[Kerid]

Hello, I have a problem with the KV8113 and hikconnect device detection captures. Indeed, I do receive notifications of each detection but no image on the detections.

Version of KV8113: V2.2.11 build 201126. Version of KH6320 V2.1.10 builde 201221.

On Hikconnect I have the notifications to activate for detection.

The KV8113 is supplied with POE and the KH6320 with wifi on the same network (192.168.1.1).

I don't have an NVR.

Thanks

 

[Kyle]

Hi @Kerid

Do you ever get the images? E.g. only either during the day or at night?

Make sure you're running the latest version 4.12.0.0111 of the app, which can be installed here - HikVision App Store

Also, try updating the firmware to fix the issue on both devices:

DS-KV8113-WME1 (Check this is the correct product code for your intercom) - V2.1.5 Build 200904
DS-KH6320-WTE1 - Build 200701 » Indoor Station
Our guide for updating firmware - How-to: How do I update HikVision Firmware in just nine simple steps? - updated 20th February 2019

 

[Kerid]

Hi @Kyle
I performed via the guide the update of the device DS-KV8113-WME1 (V2.1.5 Build 200904).
I have a big problem now, the device is doing a loop reboot.
Now, it is not possible for me to connect via internet explorer or other browser.
I tried to find them with batch configuration it appears then disappears, it seems to restart in a loop.
Is there a way to hard reset with a physical button?
Thanks for your help in advance.

 

[Kerid]

Even with iVMS-4200 software the DS-KV8113-WME1 device appears online for a few seconds and then goes offline for a few seconds. It should go into default and restart I think.

 

[pbdonald]

I also bought a DS-KV8213-WME1, and there is no option to connect to hik-connect, I can manually add it to the IOS app, but then I don't get any calls when they ring, and on the website it doesn't appear, on the IVMS 4200 I was able to add , but then when trying to put online, putting the serial number and the verification code, an error appears saying: Error Code OpenSDK (320002). I also created an account on sip linphone.org appears as registered, but when pressing the button, make the call but after answering an error message appears: Not Acceptable, can someone help?