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Expert advice please - setting up 3G access to a new HiLook system?

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Hello.
Normally do Aerials and Sat systems but was asked by a customer if I would do them a CCTV system.
Watched a YouTube video on Hilook NVR that seemed relatively straightforward so purchased this and 4 cameras. Played with the system at home and it seemed ok so kept it.
Purchased another system the same for the customer and all went well until the customer try’s to view over 3G.
Have installed the Hik-connect app as well as the Hilook one.
After reading the advice on this forum I am now wondering wether getting A hilook system was a good idea.
Does anybody have any advice as going back to the customer in morning to try and resolve.
Thanks
 
Hello.
I have set up the platform access tabs.
The NVR model is 104H-D/4P.
The firmware version is V3.4.99,Build 180706.
 
Hello.
I have set up the platform access tabs.
The NVR model is 104H-D/4P.
The firmware version is V3.4.99,Build 180706.
Did you setup the General tab as well?

On the platform tab is the NVR connected to the remote server?

Pictures of your screens would help.
 
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