Hi, I have HIK Vision DVR modle number is DS-7208HQHi-F1. I am unable to logon to my mobile app after factory reset to mobile and restored EZVIP app

[sandpiper]

Please advice how to logon to my account. After factory reset to my mobile and restored EZVIP app I can't logon to my account. Then I reopen new account and scan QR code to add device. A message appeared DVR was use by other account. Ask me to delete old account but I can't delete it. Plas help.

 

[Phil]

I think that you will need to contact Hikvision Tech Support and request that the DVR is deleted from any accounts.

I believe that you should now use the Hik-Connect portal and App.