Hik-Connect Hik-Connect app Event Notifications Stopped

[Jason Dutch]

Hi all as you can see from the title ** Hik-Connect app Event Notifications Stopped **

Long story short...I have a DS7608NII28P NVR with 5 cameras, 1- 8mp turret, 1- 4mp mini dome and 3- 3mp turrets, all been working fine for weeks but I noticed on my iPhone and 2 iPads that the last event notification sent to the Hik-Connect app was Sunday 10th June, normally I have around 20 notifications daily at minimum.

As well as having Notify Surveillance Centre inside Event Linkage Method, I always chick the Send Email as a backup. checking my dedicated email account, I can see all the event notifications to date, just nothing since Sunday on the app.

You guys suggested yesterday I upgrade my NVR and cameras to the latest versions for each, and that I've done, you also suggested to change WEB Authentication from 'digest' to 'digest/basic’…Again, I had made this change.

Last night I shutdown the NVR and power back on instead of the normal reboot, and yet this still hasn’t fix it. It must be at Hik Vision end right? it’s not like I updated Hik Connect app or anything, so it must be back end.

Is there anybody out there with the same problem?

Use-IP, can you investigate this.

Thanks, and have a great weekend all.

 

[Phil]

Hmmm, no other reports.
You have tried most things.

@booma saw similar last month:
IVMS-4500 Push Notification Configuration Help Request for LAN/VPN Usage

What version of firmware are you now running on your NVR please?

Can you still access your system from the Hik-Connect App on your iPhone/iPads?

 

[Jason Dutch]

Hi Phil

NVR is running NVR_K51_BL_ML_STD_V4.1.50_180227 and yes I can see all 5 cameras on the Hik-Connect app but when click messages (where push notifications go) it's empty, Just dont know why it stopped as of sunday

 

[Phil]

That's the correct and latest firmware.
Not sure what's happened here.

Restart your iPhone/iPads?
Restart your router?

Can we give it a few days and see whether anyone else reports same?
And, try another restart/reboot over the weekend/Monday.
Nudge me here if no joy, and I'll see whether Hik Tech Support have any ideas/suggestions.

 

[Jason Dutch]

For sure Phil, Ill update you monday and we can go from there

Thanks

 

[Jason Dutch]

Hi Phi, Still the same problem, Can you contact His-Vision?

 

[Phil]

Hi, just a quickie to confirm that I have asked Hikvision UK Tech Support and will get back to you as soon as I hear anything from them.

 

[Phil]

Hi Jason, Hik Tech Support just made a suggestion that I had not thought of, have you checked the Notification schedule within your App?

Are the settings OK / as you'd expect?

If you are happy to share your login credentials with us, we/they can login and take a look to see if we can spot any problems.
Forward to my email address at pjs(at)use-ip.co.uk

 

[SCP]

Same here, complete professional instal Friday gone, no notification to phone, all recorded and visible in the app massages.

 

[jft330]

Hi all as you can see from the title ** Hik-Connect app Event Notifications Stopped **

Long story short...I have a DS7608NII28P NVR with 5 cameras, 1- 8mp turret, 1- 4mp mini dome and 3- 3mp turrets, all been working fine for weeks but I noticed on my iPhone and 2 iPads that the last event notification sent to the Hik-Connect app was Sunday 10th June, normally I have around 20 notifications daily at minimum.

As well as having Notify Surveillance Centre inside Event Linkage Method, I always chick the Send Email as a backup. checking my dedicated email account, I can see all the event notifications to date, just nothing since Sunday on the app.

You guys suggested yesterday I upgrade my NVR and cameras to the latest versions for each, and that I've done, you also suggested to change WEB Authentication from 'digest' to 'digest/basic’…Again, I had made this change.

Last night I shutdown the NVR and power back on instead of the normal reboot, and yet this still hasn’t fix it. It must be at Hik Vision end right? it’s not like I updated Hik Connect app or anything, so it must be back end.

Is there anybody out there with the same problem?

Use-IP, can you investigate this.

Thanks, and have a great weekend all.

hello i have been experiancing the same issue with no banner, sound on notification. Running latest ios software on apple phone and latest version of hi- connect. have you resolved your issue?