Hik-Connect Hik-Connect - DS-KD8003-IME1 - Huawei P30 pro call issue

[Plumie]

Hi, I have the following setup, DS-KD8003/DS-KH6320 etc. All was fine until a while ago when suddenly calls from Hik-Connect stopped "ringing" my phone, it seems as if the call is not initiated.
I get the H-C notification that "somebody there ring the door" (their English, not mine) and if I follow the notification then the call starts up and I can interact with the door station.
All firmware is up to date and the system has been rebooted countless times.
I suspect that there MAY be an issue with the Huawei / Hik combination, as countless searches shows up nothing. My question is therefore, has anyone else, with this combination or similar, got this issue please? Or better still a fix!

Many thanks in anticipation.

 

[Plumie]

This thread solved my issue, downgraded to 4.14.1 and all appears to be working now.

Hik-Connect - Hikvision video intercom KIS-701 intercom kit no longer rings (Samsung) mobile phones

I have a KIS-701 door intercom kit installed which has a DS-kv8103-IME2 outdoor unit and DS-KH8304-TCE2 indoor unit This was installed about six months ago and worked perfectly with HIKCONNECT until recently Recently HIKCONNECT was upgraded and the unit no longer rings on mobile phones (tried...

www.use-ip.co.uk

 

[Plumie]

Sadly, my euphoria was short lived, after downgrading Hik-connect to 4.14.1 it only worked the first time, but now it's back to "normal" with only a notification, no call setup unless you click on the notification, it then sets up the call from 1.1.1

Out of interest I loaded 1.16.0 on an Acer tablet today and it works every time.

Back to the drawing board for me then, as I feel it's definitely a Huawei phone issue.

 

[Plumie]

Welcome to my personal thread, or at lease that's how it seems!

Update:-

I resurrected an old OnePlus 2, running android 6, loaded Hik-connect 1.16.0, but that didn't work at all with my setup until I logged into my Google account on the phone, it then worked perfectly and still does every time. That, I think, validates my setup in terms of the network, firewall etc.

That seems to indicate a "Chinee's phone Co./ loss of Google services" issue to me??? (Or at least Huawei trying to do their own "thing" on EMUI)

Could this be a Firebase Cloud Messaging (FCM) issue? Does anyone have a view? Is this what Hik-Connect uses?

Any contributions to my thread will be much appreciated.

 

[NoFate]

I have loaded 1.16.1 , released a few days ago, and my notifications are fixed now, i got 2 doorbell presses successful

 

[Plumie]

Many thanks for your input NoFate, are you using a P30 pro? If so, is it an international version?

Update:-

2 days ago I bit the bullet and factory reset my P30 and after all the pain that that involves the same issue exists, I get a notification but no call. It always works initially after a fresh install of Hik-connect, but as time goes by it fails to set up a calls.

If I enter the notification message on the phone as it arrives the call is setup as normal and it will continue to work with subsequent presses on the "door bell" until a period of sleep on the phone, then it's back to the issue of no call setup.

I do have the 3 power options set correctly to manual manage.

I have also noticed that with Hik-Connect locked to not close when the all apps close dust bin is pressed, it randomly does close after a time.

Thanks for looking.

 

[NoFate]

i'm still striggling with issues too:

1) sometimes when someone pressed the doorbel, it takes about 1-2 minutes before hikconnect starts ringing
2) sometimes when i pickup , i have no 2way audio or video

might be related to my indoor panel, i have an 9310 , i think i am the only one here

 

[Plumie]

Hi NoFate, What phone are you using?

Your issue sounds network related to me, Is your setup hard wired or on WiFi?

When I set my system up I watched the excelent videos done by Dave Davis of DVS in Cardiff, they helped me a lot. link below.

https://www.youtube.com/c/DVSLTD/videos

 

[NoFate]

I'm wired, no network related issues at all here