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Hik-Connect Hik-Connect only works on WIFI

Simon Jones

New Member
Messages
23
Points
1
My Hik-Connect app on my iphone has now decided to open them immediately crash every time I use it on 3/4G connection but works fine on a wifi connection since the app updated and a request for critical notifications appeared!!

I have tried deleting the app and reinstalling but still the same.

I am using an iPhone 11 Pro max with ios 14.4.2.

Any ideas why this has started happening and what if anything can be done to stop it please?
 

Kyle

Administrator
Staff member
Messages
412
Points
43
Hi @Simon Jones

We've seen issues with the app when connected to 3G/4G when the device has been added by scanning the QR code.

Download and run the SADP tool and then unbind the device(s) from your Hik-Connect account:

While here, check the device's gateway is set as your router's IP address too.

Then, log into your Hik-Connect account here, and add the device again via its 9-digit serial number and check it while using mobile data again once it appears on your phone.
 

Simon Jones

New Member
Messages
23
Points
1
Hi @Simon Jones

We've seen issues with the app when connected to 3G/4G when the device has been added by scanning the QR code.

Download and run the SADP tool and then unbind the device(s) from your Hik-Connect account:

While here, check the device's gateway is set as your router's IP address too.

Then, log into your Hik-Connect account here, and add the device again via its 9-digit serial number and check it while using mobile data again once it appears on your phone.
The weird thing is it was all working absolutely fine for both cctv setups I have but only after the app updated automatically has it all gone wrong!
 
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