01304 827609 info@use-ip.co.uk Find us

Hik-Connect Hik-Connect works on Android phone but shows all cameras being 'offline' on iPhone and iPad

PAC

New Member
Messages
3
Points
1
DVR: DS-7616NI, 15 cameras
Hik-Connect is showing all cameras as 'offline' when viewed on mobile Apple devices (iPhone or iPad).
When viewed on an Android phone all cameras are displaying live video.
When viewed on LAN using IVMS-4200 on a PC everything looks good.

It is just the HiK-Connect app on Apple devices that give the problem. It was working fine on Apple devices for a long time, just stopped working for no apparent reason.
Have tried multiple iPads, iPhones, re-installing app etc.
 

Phil

Administrator
Staff member
Messages
4,064
Points
83
Are you running the current latest IOS App (V4.12.0)?

1612873576626.png


Available here:
 

PAC

New Member
Messages
3
Points
1
I downloaded a version today V4.12.0.955687 on iPhone 6s
This version has the problem (all cameras show "The device is offline")
 

PAC

New Member
Messages
3
Points
1
Out of the blue, with nothing changing at my end (neither DVR or iPhone had any changes) Hik-Connect is now working and showing live streams on both iPhone and iPad. Has something changed at the Hik Connection server?
All ok @ 20Feb2021
 
Top