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HikConnect events not visible until NVR rebooted

UCCCTV

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Got a client who has been running for 2 years with Hikvision NVR and Cameras. firmware has been kept up to date and also during this issue i updated him to rule it out. Also updated HikConnect app. He gets events of line triggers on his Hik Connect notification area. For some time it's been showing as blank and only a reboot of the NVR sorts it. For a time he can then see and play back events. Then it happens again.

I got him to reboot the router and not NVR but only rebooting the NVR sorts it.

Anyone had similar and got a fix ?
 
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