Hikvision 2421/2443/2423 Audio Issue On IVMS-42000/4500 App

[isaleem7]

Hey Use IPer's,

This is my first post and I really need your help guys. I have installed 30 to 35 Dual Audio 2421, 2423 and 2443 Hikvision IP cameras. Connections are all good as I have used 8 ports Hikvision POE switches. Cable I used was CAT6 Baynet and D-Link.

The problem I am facing is that I can't hear any audio on My Android/IOS IVMS-4500 app.. I can hear audio and can talk through cam as well on computer; local network (web interface).... I have selected Video/Audio Type under Video and Image tab and select micln under audio tab.... One more thing I have also selected or open speaker icon under live view option menu... In short, I have already enabled all options for usage of two way audio...

Kindly do let me know what I am lagging and where the fault is. Rest of the things are all very well good. Problem is with only IVMS-4500/4200 Mobile application...Waiting for your all quick reply.


Many Thanks In Advance....

 

[Dan]

Hi @isaleem7

You have done most of the things we recommend in the below audio set up post:

How-to: - How To Set Up Live View & Playback Audio on Hikvision Cameras

There is a small selection of Hikvision cameras that support some sort of audio - audio I/O, built-in mic, 2-way audio - but on multiple occasions, customers have come back to us saying they are getting no audio on live view or playback. So to avoid this problem in the future we are creating...

www.use-ip.co.uk

But we would recommend that you check the firmware of the cameras is up to date and we would also recommend using the newer, more up to date Hik-Connect app instead of iVMS-4500