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Hikvision camera offline

Boris

New Member
Messages
8
Points
1
Thread starter #1
Hi Guys
I have issue with one of my DS-2CD2355FWD-I 5MP camera, at the beginning was working fine and when added 2nd camera to the NVR DS-7604NI-K1/4P, I have lost 1st camera and it is showing under camera management status offline, password incorrect when typing password, network abnormality ...

only IP address on NVR that is visible is my broadband router and NVR IP .
even on SDAP program I am getting only NVR IP address.
can you please help how to get it back working again-NVR firmware is up to date as no new update is found online when click " update "
2nd camera is working as a dream no issue !


I would appreciate some help if possible.

Thanks a lot
 

Phil

Administrator
Staff member
Messages
2,372
Points
63
#2
Are your cameras directly connected to your NVR?
(plugged into the back of the NVR)

What firmware version is your NVR running please?
(unfortunately, you cannot trust the self-check)
 

Boris

New Member
Messages
8
Points
1
Thread starter #3
Hi Phil

Thanks for quick reply, yes both camera's are connected to the NVR by cat6 cable, as soon as I check firmware I will let you know, IR light is ON at nights on camera that is not working, I have tried factory reset NVR but no luck getting same results, 2nd camera working 1st one not. Am I doing something wrong in setup ...
 

Phil

Administrator
Staff member
Messages
2,372
Points
63
#5
Your firmware looks OK.
Can you attach a screenshot from the NVR's 'Camera Management' page please?
 

Boris

New Member
Messages
8
Points
1
Thread starter #7
this is camera itself / if I change password then message appear " password error " those dots as a password are not my password
1990
 

Phil

Administrator
Staff member
Messages
2,372
Points
63
#12
Your settings look reasonable.
Some sort of problem with the cameras connecting to the NVR e.g. their passwords.
I think I'd disconnect the cameras.
Reset the cameras.
Reset the NVR.
Start afresh.
Plug in one camera at a time.

With the cameras disconnected you can reset the NVR from Configuration -> Maintenance.
For the cameras, you'll need to connect each to your network with a separate POE/PSU source and use SADP to access and reset them.
 
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