Hikvision camera stopped working on iVMS-4200

[emil]

Hi,
I use 8 cameras Hikvision DS-2CD2420F

All of them worked fine, just yesterday one of them disconected and can not connect again to program iVMS-4200 where I am watching.

Actually I can see in router that camera is connected to local network and also camera is lighting like everything is ok.

iVMS-4200 is writing that username or password is wrong, but it is not actaully.

Can anybody help me?

One thing I just realised - 7 working cameras seems like 2017 version - there is code IW2017... in model number.
This problematic camera has code IW2016... Is somehow possible that iVMS stopped support of older cameras?

Thanks for any help

 

[Phil]

Step 1 would be to update all of your Hikvision devices to the latest available firmware.

Here's our guide on updating Hikvision firmware:
How to update HikVision Firmware in just nine simple steps - updated 30th October 2018