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Hikvision DS-2CD2386G2-ISU/SL deletes marked alarm Area

netkey11

New Member
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Hallo to all, I am a new member with a small problem.

I have bought the new Hikvision DS-2CD2386G2-ISU/SL and conected to my previously installed

Annke 4K NVR System (I have 6 Annke 4K IP cameras, and 1 new Hikvision DS-2CD2386G2-ISU/SL IP

Camera on the same system, ist the same hardware, they are compatible). It funktions everything

good, but now i have 3 problems.



  • I have activated Smart event and draw a field that it needs to activate alarm and strobe light when somebody comes in the field, but when i restart the camera, the marked field is always gone, everything other stays, just the marked field is gone.

  • I have activated push notification on my Hik-Connect App, and Hikvision filter doesnt function (Human and Vehicle) I get photos from everything, also when a ligt comes in the marked field

  • And the last problem is I cant playbackt the video material from Hikvision Camera, just few hours in the morning and few hours in the evening.When i try the time between it shows Error: (260015)

I hope somebody can help me. Thanks in advantage
 

Phil

Administrator
Staff member
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4,064
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Can you please confirm the firmware version you are running on this camera?
 
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