01304 827609 info@use-ip.co.uk Find us

Door Entry Hikvision DS-KH6320-TE1 ''stuck'' after firmware upgrade

mario86

New Member
Messages
1
Points
1
Hello everyone on the forum,
I would ask you for help if someone had similar experiences ...
This is a (indoor station) device for which I tried to upgrade the firmware to a new version (V.2.1.10 bulid 200713) via the ivms 4200 application,
followed the instructions, everything went smoothly, the process came to 100% I received a message that the process is complete and that the device reboot, there is a problem, the device is 'stuck' at the initial
screen (Welcome screen) and still does not work, I tried to restart it several times, always the same.
The device is still 'alive' on the network, before it had a static ip address on device that I can ping, through ivms 4200 I see it online,
when I try again via ivms to do an upgrade or
to reset it to factory settings the device does not respond, I always get the same message 'Failde to upgrade device. Error code HCNetSDK.dll [10] Reciving data from server is timeout '

P.S.
I did the same for the outdoor unit DS-KV8213-WME1, upgrading to the latest version everything went well, the device works without problems ...

How can I re-upgrade to a new version or revert to a previous state ??
 
Last edited:
Back
Top