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Hikvision DS7616ni-i2/16p - network is unstable/failed to play video

Moreno5

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Hi Guys,

Have recently bought a DS-7616ni-i2/16p NVR and installed my first Hikvision camera DS-2CD2385G1.

All was working ok but I seem to intermittently lose connection to the camera. In the iOS Hik-Connect App the feed is there but then will disappear and say "Network is unstable, connecting again" and then will return "Failed to play video". Other times I will go in and the feed is there.

I log in to NVR IP and the camera is listed but just greyed out with no feed but again will sometimes appear.

I have looked at various posts and can confirm my Default gateway IP is my router IP.
IPv6 mode is "route advertisement"
DNS server preferred = same as my deafult gateway
Alternate DNS = 8.8.8.8

I have also gone into Platform access and have HIK-Connect enabled with litedev.eu.hik-connect.com as the server address.

What am I doing wrong?
 
Vivotek AI Network Video Recorders
Pull the camera down, use a short premade cable, and plug it into the same port on the NVR. See if it still happens.
 
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