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Hikvision HiWatch firmware update

Ianharker

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Mom having the same issue as everyone else
Got a hiwatch ipc-d120
But don’t seem to be able to find the correct firmware
 

Phil

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Check here in the Hikvision download portal for Hikvision's HiWatch products:
DOWNLOAD PORTAL

Click on the ReadMe at the bottom of the list.
Look for your HiWatch product in that text document:
(the current list on 23rd October 2018 is reproduced here)
G0:
1 HWI-B140H(2.8mm)(HiWatch标配)
2 HWI-B140H-M(2.8mm)(HiWatch标配)
3 HWI-B140H(4mm)(HiWatch标配)
4 HWI-B140H-M(4mm)(HiWatch标配)
5 HWI-D140H(2.8mm)(HiWatch标配)
6 HWI-D140H-M(2.8mm)(HiWatch标配)
7 HWI-D140H(4mm)(HiWatch标配)
8 HWI-D140H-M(4mm)(HiWatch标配)
9 HWI-T240H(2.8mm)(HiWatch标配)
10 HWI-T240H(4mm)(HiWatch标配)
11 HWI-B640H-Z(2.8-12mm)(HiWatch标配)
12 HWI-B640H-V(2.8-12mm)(HiWatch标配)
13 HWI-D640H-Z(2.8-12mm)(HiWatch标配)
14 HWI-D640H-V(2.8-12mm)(HiWatch标配)

E3
1 HWI-B120H(2.8mm)(HiWatch标配)
2 HWI-B120H-M(2.8mm)(HiWatch标配)
3 HWI-B120H(4mm)(HiWatch标配)
4 HWI-B120H-M(4mm)(HiWatch标配)
5 HWI-D120H(2.8mm)(HiWatch标配)
6 HWI-D120H-M(2.8mm)(HiWatch标配)
7 HWI-D120H(4mm)(HiWatch标配)
8 HWI-D120H-M(4mm)(HiWatch标配)
9 HWI-T220H(2.8mm)(HiWatch标配)
10 HWI-T220H(4mm)(HiWatch标配)
11 HWI-B620H-Z(2.8-12mm)(HiWatch标配)
12 HWI-B620H-V(2.8-12mm)(HiWatch标配)
13 HWI-D620H-Z(2.8-12mm)(HiWatch标配)
14 HWI-D620H-V(2.8-12mm)(HiWatch标配)

E4:
1 HWI-B120(2.8mm)(HiWatch标配)
2 HWI-B120-M(2.8mm)(HiWatch标配)
3 HWI-B120(4mm)(HiWatch标配)
4 HWI-B120-M(4mm)(HiWatch标配)
5 HWI-D120(2.8mm)(HiWatch标配)
6 HWI-D120-M(2.8mm)(HiWatch标配)
7 HWI-D120(4mm)(HiWatch标配)
8 HWI-T220(2.8mm)(HiWatch标配)
9 HWI-T220(4mm)(HiWatch标配)
10 HWI-D120-M(4mm)(HiWatch标配)

E2:
BASELINE ALREAD SUPPORT
1 HWI-B100(2.8mm)(HiWatch标配)
2 HWI-B100-M(2.8mm)(HiWatch标配)
3 HWI-B100(4mm)(HiWatch标配)
4 HWI-B100-M(4mm)(HiWatch标配)
5 HWI-D100(2.8mm)(HiWatch标配)
6 HWI-D100-M(2.8mm)(HiWatch标配)
7 HWI-D100(4mm)(HiWatch标配)
8 HWI-D100-M(4mm)(HiWatch标配)
9 HWI-T200(2.8mm)(HiWatch标配)
10 HWI-T200(4mm)(HiWatch标配)

E2C1:
HWC-C100-D/W


It shows that your HiWatch IPC-D120 IP camera uses the E4 firmware.
At that same Hikvision portal page click on the link titled E4.
You will see that currently it lists and offers only one firmware version (V5.5.4) for your camera.
 

Ianharker

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thanks for the info , bnut dont seem to get it to load
connect via web page
maintenance page
D:\Temp\digicap.dav
Failed to get the upgrade status.
must be doing something wrong ??
 

Phil

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As they only list the one firmware version for your camera, did you check that you are not already running that version?
i.e. upgrade will appear to fail if you are already on that version
 

Ianharker

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checked
Device Name IP CAMERA
Device No.
Model IPC-D120
Serial No.
Firmware Version V5.4.6 build 170629
New Version
Encoding Version V1.0 build 170104
Web Version V4.0.1 build 170117
Plugin Version V3.0.6.1
 

Ianharker

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yup
all the above c:\digicap.dev connected via ie 11
and rebooted the camera as well and tried again
still the same error
 

Phil

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Did you purchase your HiWatch camera from a UK reseller?
Is it a UK model?
Would normally have WR in the middle of the serial number for Western Region.
If not, it will not accept European firmware.
 

Phil

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Sorry then, I cannot see why it's not working.
We don't sell HiWatch, so have no practical experience with this range.
It's probably best to contact your reseller or Hikvision Technical Support.
 

Ianharker

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ok cheers, thanks for your help/information
ill post here if i get a solution
Cheers
 

Phil

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I've found a Hikvision portal specifically for Hiwatch here:
E-Portal

You have to create a login.
There seem to be two newer fiirmware releases for your camera there.

I accessed that portal via what seems to be a website dedicated to Hiwatch - Home | HiWatch
See at the top right a red button marked 'E-Portal File Download'
 

Ianharker

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Hi
still the same issue, tried all 3 in the 2mp folder and even tried the 2.3mp folder as well
and the UK support site mail box is full lol
 

Phil

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Perhaps contact Hikvision support and see if they can guide you to the correct firmware:
Contact Us-Hikvision UK & Ireland

If you are able to clarify this issue it'd be great if you could come back here and share :)
 

Chucky

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I duno if its the same problem, but I found that some (for example mine) got 2 versions of same firmware.

I own HWI-D120H-M and i must download firmware with IPCR prefix, not IPC ! So newest (in time of writing) firmware for me is not "IPC_E3_EN_STD_5.5.98_200420", but few folders backwards "IPCR_E3_EN_STD_5.5.94_190902".

Hope that helps.
 
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