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hikvision ip camera can't change resolution

OndrejL

Member
Messages
11
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1
Hi,

I have camera DS-2cd2085fwd-I, newest firmware 5.5.81.
I am using Internet explorer 11.

Problem is, that I can't change resolution or protocol to H265

anybody has a suggestion?
 
The newest firmware for that camera is actually V5.5.82:
DOWNLOAD EU PORTAL


Are you sure that you are using Internet Explorer:

1550677450183.png


Not Edge:

1550677477252.png
 
ofcourse i am using IE.
version 11.316. 7763.0
version of camera firware: 5.5.82 181211
 

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I can see that you are now running V5.5.82, are you still having a problems changing resolution or selecting a CODEC?
 
What Windows version are you running please?
 
Thank you,

CTRL + F5 didn't work, BUT "Run as administrator" helps.

So I think that that was problem.

Thanks Ondrej
 
Can you please upload a screenshot of a problem page?
(you can just paste an image into the forum)
 
config page before and after
 

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Is your camera perhaps connected to an NVR that cannot work with those higher settings?

Are other changes that you make being saved OK?
 
NVR is able to work with 4K.

Sometimes it save setting correctly, most of times not
 
I just had the same problem on one of my cameras.
I noticed if I powered down the NVR , made the changes then powered it up again the settings stuck.
 
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