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Hik-Connect Hikvision's latest Hik-Connect App updates

Kyle

Administrator
Staff member
Messages
171
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28
Thread starter #1
Hikvision’s Hik-Connect mobile app has been a significant topic for discussion in recent weeks. We’ve noticed that people have been asking things like “why can’t I access the latest update for Version 4 of the Hik-Connect (4.1.0) app for Android through Google’s Play Store” and “can I trust the .apk file download method for updating to Version 4 of the Hik-Connect mobile app through the Hikvision App Store?” The intention of this post is to announce the information that we have and to clarify the current situation at hand.

For instructions on how to update via this new method, see this post on how to update the Hik-Connect App on your Android phone using Hikvision's App Store.


Who does this affect and is this new method for updating Hik-Connect safe?


The first thing that needs to be stated is that this is an issue isolated to Android devices and the Google Play Store. Any of you using Apple devices are still able to update to iOS Version 4.1.0 as normal through the App store. I have updated to iOS Version 4 and can say that it appears to be the same as the Android Version 4 which is downloadable from Hikvision’s own App Store, despite being released four days earlier. We can confirm that the download link for the .apk update file is safe, we have used it ourselves, and that it is fully functional. It is also worth pointing out that the Hikvision App Store is a “HTTPS” (“Hypertext Transfer Protocol Secure”) encrypted website, which is the most secure type of webpage that you can get. All of your online banking and shopping will be done on HTTPS enrypted sites, so you can have peace of mind that you are downloading from a secure webpage. Furthermore, HikVision are such a colossal company with so much to lose on the line, we are more than comfortable in trusting their own App Store for updating.


Why has the update method for the Hik-Connect App changed for Android users?

From the information we have and after asking Hikvision directly to comment on the changes, we understand that these changes are a result of the United States’ Entity List, which is ever-growing under the Trump Administration. Along with other major organisations, most notably Huawei, Hikvision have been added to this blacklist which prevents them from using Google Mobile Services (GMS) on Android phones and tablets. Hikvision itself explained in an email to the Android users of its app that “the relocation of the Android app comes as a result of the U.S. Entity List restrictions.” They also reassure us that we can trust the Hikvision App Store as a method for downloading and further updates “safely and quickly” and that everything on their own app store is “fully compliant with the design and development guidelines applied to Android/iOS operating systems.”

The following passage has been sourced from the Financial Times and outlines the Trump Administration’s motivations behind adding Hikvision to the list:

As the US administration ratcheted up pressure on China over the past year in the midst of a trade war … it also imposed export controls on dealings with other companies including surveillance technology group Hikvision, on the grounds that their products are used by Beijing to perpetrate human rights abuses.

The vice-president of the US, Mike Pence, justified this imposing of export controls during a speech in October last year. He stated that:

In recent years, China has taken a sharp U-turn toward control and oppression of its own people ... China has built an unparalleled surveillance state, and it’s growing more expansive and intrusive – often with the help of U.S. technology. What they call the “Great Firewall of China” likewise grows higher, drastically restricting the free flow of information to the Chinese people.

Our advice? Don’t panic and update to V4 of the app, if you wish, with peace of mind. We see no reason for concern as it’s just not credence to Hikvision exposing any back door vulnerabilities to their software, regardless of what might have been said by those in the U.S.


What happens next?

In truth, we don’t know. We hope that the Countries’ political differences will be resolved in the near future so that, for the sake of simplicity, Android updates can be carried out through Google’s Play Store again. We’ll post any updates regarding Hik-Connect V4 on both Android and to this thread as soon as we have them. If you update to this version via Hikvision’s new App Store, do share your experiences with the new update below in this thread.
 
Last edited:

ivchogeorgiev

New Member
Messages
1
Points
1
#2
Great update, actually it is easier to update the Hik-Connect app for iOS because on my Android phone was it was giving me problems. The application is running well now, I also run the iVMS-4500 application on my PC, you guys can also use it on the computer using this method.
 

alfaclvi

New Member
Messages
2
Points
1
#3
New 2nd Generation Villa Door Station doorbell are not supported. In help manual they inform about Platform access that provides you an option to manage the devices via platform, but there is no option in Configuration. Also Hik-Connect app or iVMS4500 do not support its operation on Local network with a tablet or smartphone. Hik-Connect app works only with and indoor station and this must be connected to Hikvision Server. They are so expensive and they do not support a so simple feature. You cannot have an Indoor Station during night in your bedroom or always be connected on Hikvision or ezvilife servers. This is silly.

kv6113.png
 

ste92

Member
Messages
32
Points
6
#4
thank you very much for the notice, I proceeded to update the app. I saw that they implemented the event recording function, it was very convenient now. there would be no recording in sub stream as well as the main stream on hikconnect. while there are updates for the ProControl + app? i have a pyronix power plant
 

macman

Active Member
Messages
155
Points
28
#5
Also Hik-Connect app or iVMS4500 do not support its operation on Local network with a tablet or smartphone.
There is much about the video intercom which I find silly but did you try adding your door station via the QR code method?
 

Yaz84786

New Member
Messages
2
Points
1
#6
Im having this issue on hikvision app constant upgrading in setting of app please can someone help me out picture attached thanks.
Screenshot_20200403-210723_Hik-Connect.jpg
 

alfaclvi

New Member
Messages
2
Points
1
#7
There is much about the video intercom which I find silly but did you try adding your door station via the QR code method?
Yes I tried. Two different ways:
When connected on Internet modem router scanning QR this device cannot be recognized by hik-connect or ezvizlife server(90 seconds trying).
Manually adding is also impossible with Serial Number and Hik-Connect Domain because this opens a selection page with doorbells cameras DVR etc and when you select doorbells you can only see 4 other models but not DS-KV6113. It does not exist in their database.
When connected on local only network you also cannot add with QR code because this asks for Internet.
This device does not exist in their servers for more than five months and does not offer Hik-Connect Online or Local network.
You can connect this manually with Ip/domain but this just operates as a simple ip camera. Not a doorbell. And they promote as Second generation. I believe same problem exists for DS-KV8113 or KV82113 or KV8413. They are same firmware
 

Dan

Administrator
Staff member
Messages
790
Points
43
#8
Hi @alfaclvi

Have you tried Enabling Hik-connect in the Intercom Network settings?

I know some Intercom models do not let you log in with a browser or access the Hik-Connect settings but I would definitely try logging in with a browser or going to remote configuration in iVMS-4200 and go to Network > Advanced Settings > Platform Access and enable Hik-Connect there and set an Encryption Key. (in iVMS-4200 you will find the same menu under Network > Hik-Connect)

This is often an issue people encounter because until you enable some devices they are not actually visible to the Hik-Connect portal and that is why you get that error message when trying to add the device in the portal. As I say though we have encountered some Intercom devices from Hikvsiion that cannot be logged in to directly or the Hik-Connect menu cannot be accessed with iVMS-4200, if that is the case the Intercom product you have then the only other recommendation we have would be to unbind the device using SADP.

As I assume it is a new product it is unlikely to be bound to any other Hik-Connect account but as you have tried adding the device multiple different ways it may have been activated and bound during one of these attempts and this may be stopping you connecting.
 
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