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Please Read: IMPORTANT - Installing Hikvision IP Cameras Correctly

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Staff member
This is not so much a guide on installing a Hikvision camera as a warning about the importance of installing Hikvision IP cameras correctly.

In recent months we have seen a slow rise Hikvision camera failures from our customers, we go through all the usual tests and checks with these users to make sure the problem is definitely not customer error, at which point we ask the customers to return the faulty item for testing. What we have been seeing an increase of is when these cameras are returned to us we check the RJ45 connector on the camera and we find corrosion from water ingress. (see below examples)


It only takes a small amount of moisture to cause catastrophic corrosion and Hikvision's warranty will not cover this kind of damage, so any returned camera we see with this kind of damage has to be put down to incorrect installation by the user and the warranty is voided.

The most common install mistakes are:

coiling the pigtail lead and RJ45 connector into the base of the camera
2) Running the pigtail lead along the surface the camera is mounted to without properly protecting the RJ45 connector
3) Running the pigtail and RJ45 connector up or down an exterior wall without properly protecting the RJ45 connector

The solution to the above problematic installs are as follows:

Either pass the cable through the wall/ceiling directly behind the camera or use a compatible junction box
2 & 3) If you absolutely have to run the cameras pigtail lead on the exterior of a building make sure that you have the weatherproof connector cover that comes with all Hikvision cameras (see below) screwed into place over the RJ45 connection and then wrap the whole connector & cover in weatherproof self-amalgamating tape. (some links to sites selling this tape can be found at the bottom of this post) Also, make sure that the connection sits horizontally on the wall and that you have drip loops before and after the connection. (Google "cable drip loops" for some examples - the loop can be just a small kink, the important thing is that the cable isn't completely straight as this can allow water to run into the RJ45 connection)

Self-amalgamating tape can be found at CPC, Screwfix, and many more hardware/plumbing/electrical suppliers.​
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