Intrusion -alarm notification

[ekoku]

Hi there, is anyone able to run me through some basic troubleshooting on this....

I have set up an Intrusion Zone Smart Event. When testing the zone-there is no notification Smart event alarm (in the gui).
Nor is it displayed in the logs as an Intrusion? it is however being marked in red as a smart event (in red) in playback mode.

I have set up linkage to surveillance centre

I’m using firmware 4.2

Any ideas?

Many thanks

 

[Dan]

What NVR model do you have?

One thing we would check if the event is recording but there is no alarm notification is to check that the arming schedule for that camera is filled in (should be solid blue if the event is armed), we would also make sure the event is enabled for that specific camera, and also check that the correct trigger channel is selected.

If you still get no notifications please share some screenshots of your event settings for us to take a closer look.