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IP Camera Playback Login fail, Help please


New Member
Hi, I have an IE Geek camera linked with WiFi. I use IP Camera on the PC (Windows 10) and can log in and view the image.
I was also able to select 'Playback' to view files saved on the SD card in the camera.
But now when I select 'Playback' I get a login failure. If I use the app on my phone, I can view the files, so it doesn't seem a fault with the SD card.

I've tried all sorts but can't figure it out, can anyone help please ?

(The only change I've made is changing from Norton to Kaspersky, but if I turn Kaspersky off I still get login failure)