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IP Viewer is discovering device but not showing picture

Ironside

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I have just purchased an IP nest box POE camera from a company called Garden Nature. The camera I had previously was basically the same and I can view the footage by going to IP viewer and adding the camera. However, this time around IP viewer does appear to discover the camera but it doesn't seem to want to display the picture from the camera, it just keeps saying that it's failed. Not sure what is going on. I've got my tablet on charge so I'm going to try and see if it works in Xmeye.
 
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