iVMS and Error 302 Camera not connected

[joeyboygolf]

I am using iVMS V2.8.1.4 and the software does not connect to the camera when first loaded. If I back out of the software and try again the camera connects and the live view appears.

I'm using Dell XPS15/Win10/Edge

Any suggestions please.

 

[Phil]

Try the next version V2.8.2.2?
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[joeyboygolf]

Thanks for that. I'm up and working first time.

 

[joeyboygolf]

Just re booted from scratch and the system did not connect at the first attempt but did on re load.
Latest software version still has the problem.

 

[Phil]

No other reports of this.
I'm pondering what else may be causing your problem.
Perhaps try with Firewall/AV shields down?
Is it a wireless laptop? Does it exhibit the same behaviour when connected to your router with a network cable?

You haven't said what camera(s) you are using?
Are they running the latest firmware?

 

[joeyboygolf]

My camera is a DS-2DE7232IW-AE from Hikvision. My laptop is Dell XPS15 9570 which has no RJ45 socket and I have no adapter.
I will try turning the Firewall off and the firmware version later tonight.

No difference with firewall turned off.

 

[Phil]

Your camera's product page is here:
Hikvision DS-2DE7232IW-AE 2MP 32x PTZ Camera

It's part of the R7 Family of PTZs, for which the latest firmware (V5.6.0) is available here:
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