IVMS - Pyronix

[hugradar]

Hello

Does anyone use the Pyronix Control Panel on Hikvision IVMS-4200

I am able to add a Pyronix Alarm Panel, and it comes online ... but after a minute it goes offline .. and i need to refresh it to bring it back online

If i set the alarm from IVMS it sets the alarm as it should .. but within a minute it goes offline and then shows the alarm as not set. Even though the alarm is set.

If i refresh the panel . then it becomes active and shows the alarm as set.

I was wondering if there was anyway of having the live status always showing??

 

[Phil]

Sorry, I'm afraid that we have no experience with the Pyronix kit.
Are you running the latest available version of iVMS-4200 (V2.8.1.4).

The Release Notes are here, and I note a lot of 'non video' related updates:
http://www.hikvisioneurope.com/port...)/iVMS-4200v2.8.1.4 release note_externel.pdf

You can download that latest version of iVMS-4200 (V2.8.1.4) here:
DOWNLOAD EU PORTAL
(currently last in the list / bottom of the page)

 

[hugradar]

Yeah i tried the latest software and get the same issue

not sure where else i can go for the answer

 

[Phil]

support.uk@hikvision.com

 

[hugradar]

tried them already! .. not able to help
send me to Pyronix .. who send me to Hikvision and ping pong around

 

[Phil]

Ah, sorry

 

[GoldChip]

support.uk@hikvision.com

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