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keypad not getting discovered

jschelfh

New Member
Messages
6
Points
1
Hi,

I have the following setup:

  • Controller: DS-KAD706 - 1x
  • Power: DS-KAW60-2N - 1x
  • Indoor Station: DS-KH6320-WTE2 - 2x - V2.1.2build 201209
  • Outdoor station: DS-KD8003-IME2/S - 1x - V2.0.8build 210323
  • Keypad: DS-KD-KP/S - 1x
I have a problem discovering the keypad. Everything works fine, except the keypad is not recognized. The vendor already send a new keypad but the problem remains the same.
  • door station is connected on CH6
  • Cable is connected to the RS485 IN on the keypad, Tried already with the 2 supplied connection cables.
  • DIP switch 1 is set to ON, the rest is set to OFF of DS-KD-KP (tried with DIP switch 2 as well)
  • iVMS software recognizes everything, but the keypad is not listed under submodules of the Door Station.
  • Did not try a firmware update.
Any (troubleshooting) help would be appreciated.
 

Kyle

Administrator
Staff member
Messages
431
Points
43
Hi @jschelfh

My experience with setting the modular intercoms up is limited, so somebody may be able to jump in with more specific pointers, but I would recommend making sure you have followed the steps in the 'Three Module Setup' part of this guide closely - particularly where Dan explains the dip switches:

We've found this to be the most extensive video guide on the setup of them too:

It's always worth updating the firmware for any issue too, which should be version 1.0.0_191213:
 

jschelfh

New Member
Messages
6
Points
1
Thanks for the feedback.
I have to say I watched this video back and forth maybe 3 times already. The problem is that the keypad is not showing up in the iVMS-4200 software. So I also wonder how I can do a firmware update on the keypad ? Maybe I should try a firmware update on the door station ?
The DIP switch is set correctly. When the door station is starting the keypad makes a software-clicking sound when I press the keys, but once the keypad is fully started this stops...
To be clear this is my problem (configuration on door station):
1619945301250.png
 

NoFate

Member
Messages
88
Points
6
here is an screenshot of mine, make sure ds8003 is uptodate with firmware, but also ivms , mine screenshot looks different :

1620123567074.png
 

jschelfh

New Member
Messages
6
Points
1
I think I will indeed go for a firmware update. Was waiting on hikvision support (more than a week already) to point out which firmware update I should use because I'm a bit confused about the exact firmware file to use. Current build: V2.0.8build 210323
I wonder whether I need to use the Security 1.0 or Security 2.0 path ?
currently using the latest iVMS 3.5.0.7_E
 

NoFate

Member
Messages
88
Points
6
Best to use the 2.0 path, that gives you more keypad codes, and also a length of 4 digits instead of 6, that's why i upgraded
 

jschelfh

New Member
Messages
6
Points
1
I tried to apply the Security v2 firmware but it doesn't seem to work. Version remains on v2.0.8.
The Upgrade button is greyed-out, trying through use:
1620142883167.png


not sure what to select for type...
.
 

NoFate

Member
Messages
88
Points
6
Isn't it grayed out because you didn't select the firmware file? You extracted the zip file , right?
 

jschelfh

New Member
Messages
6
Points
1
I'm sorry for the confusion, I meant the upgrade-button on the main window is greyed-out. I have unzipped it and selected the "digicap.dav" file. I selected "Controller Upgrade File". Strangely I can upgrade the indoor stations just fine, but for the door station I keep getting:

1620148864994.png


starting to believe this door station is somehow broken...
 

NoFate

Member
Messages
88
Points
6
i am running 2.2.3 build 201202 , try that one? its stable for me

edit: nm, i see you tried that one too
 
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