Hi,
a new "V5.6.3_Build190923(Released)" build is just out:
a new "V5.6.3_Build190923(Released)" build is just out:
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www.hikvisioneurope.com
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Hi,
a new "V5.6.3_Build190923(Released)" build is just out:
DOWNLOAD EU PORTAL
www.hikvisioneurope.com
2346G1 is an AcuSense camera and uses the separate G1+M FirmwareDownloaded the zip file, expanded to desktop, chose expanded file in upgrade firmware and get "Upgrading Failed". Still same DS-2346G1-I camera. I was hoping that this might fix the ever more frequent emails with "This email has no content....", see other thread posted 1 November: Hikvision DS-2CD2346G1-I emails with no content.
Thanks Dan for clarifying. The release notes for the firmware includes this camera in its "Supported Products" list, which would suggest that it applies to that camera, that's why I tried it. If it doesn't apply then why include it in a list with the firmware release notes? Don't suppose you have any idea about the no content emails? I had eight of them overnight. Recording is not triggered.
Thanks again and will look out for any future info re this firmware release and Accusense cameras. On the email side I did get a reply to my post by email from another user who is having the same problem but his reply doesn’t appear in the forum thread. I thought at first it may be because my mail client is Mac mail but I don’t think this is the problem as emails which do trigger events and are recorded come through as normal. The no content ones don’t trigger any recording as stated previously.It is probably the case that the AcuSense cameras will eventually support the v5.6.3 firmware but I can only think that the complexity of the AcuSense software means it takes more testing before they can release that version for those cameras, I have asked Hikvision support to clarify this and also if they have any information on the email issue you are seeing because it is not something we have seen before.
Dan, I've noticed Hikvision stopped mentioning DS-2CD2455FWD-IW (and other Cube cameras) in their G1 firmware release notes some time ago. I have one of these and you still sell them.
Firmware updates ok on those cube cameras as they are part of G1 family. Maybe you could let Hikvision know about this omission?
Thanks again and will look out for any future info re this firmware release and Accusense cameras. On the email side I did get a reply to my post by email from another user who is having the same problem but his reply doesn’t appear in the forum thread. I thought at first it may be because my mail client is Mac mail but I don’t think this is the problem as emails which do trigger events and are recorded come through as normal. The no content ones don’t trigger any recording as stated previously.
I think I have a Gmail account but never use it but I'll give it a go to see if that makes any difference. I'll confirm if anything changes in due course. Two points why I don't think it will make any difference:
1. I still don't understand why, if these are genuine event-triggered emails, they do not also trigger recording, since all other "readable" emails with picture attachments do trigger recording. I don't suppose Hikvision support made any mention about that?
2. I was looking at live stream on the Hik-connect app on my phone earlier this morning when one of these odd emails came through and there was no reason for an email to be generated during the time I was looking at it, i.e. nothing passed within sight of the camera to trigger any events for the time-stamp on the email.
I got about 12 of these overnight and have had a similar amount of them today so far.