Omg I had always wondered why the coloured markers on the timeline never worked! I use smart detection. i’ve now turned on motion detection too and sure enough I get the pink ‘Alarm’ makers as CliveC writes, only on single camera view though. How crappy that after all this time they’ve never fixed his for Line Crossing or Intrusion.Clive, I just got clarification on this issue from the other security website. If you are continuously recording and have your alerts set only to motion, it should work. If you are having trouble with this now, it's something in the new firmware version.
On the other hand, if you are continuously recording and have your alerts set only to smart events (line crossing/intrusion detection) like me, it has never worked. There are threads going back years, up to the present, on the other website and it's been a recurring complaint.
We have been in discussion with Hikvision tech support for the last few days, it took a while for them to understand the problem. Hikvision and a lot of other brands seem to have the presumption that most customers use direct monitors (this is why a lot of their guides focus on instructions for setting up with a direct monitor) and so I had to point out that the majority of the customers we serve use browser access and need the same event marker feature in playback that direct monitor users get. our UK representative has passed it on to Hikvision HQ, if a solution is slow coming we will chase it up.
Strange - I have been running it for a couple of weeks now with no issues.Hi
Yes I tried the update, wish I hadnt, think ill go back to an old version, I now have recorded files that skip and freeze, Hik- Connect causes the NVR to reboot every couple of days at the same time (midnight) I disabled Hik-connect and now no longer reboots, I now get sluggish performance using IVMS for playing back recordings. I am getting fed up with Hikvision, I may go back to firmware version say 3.99.0 or a version before this new interface. I could also display in 4k res on my big tele upstairs before this latest firmware ,not any more Have to run 1920x 1080 now otherwise I have a blank screen.