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M24 not responding


New Member
Afternoon, hopefully someone can help with a problem i am having with a mobotix M24 camera.

THe camera was working until last week when the user reported its not showing in MxCC. I arrived on site to look at the camera and it is not responding wo any pings on its ip address and MxCC cannot communicate with it.

I got out on the ground and had a look at the camera in place, checking all connections and terminations (ethernet) all were in perfect condition.

I noticed the leds on the front of the camera are both on solid all the time.

I have tried doing the factory reset holding the left button but both button lights just stay on solid, after about 10 minutes the red led flashes for a few seconds and they both go back to solid again