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Mobotix support very poor

Chris

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Thread starter #1
I recently purchased an M24M. The camera is very good but the support is shabby. Despite arriving with over 400 pages of instructions I could not get the motion detection to work. Mobotix referred me to Use-ip who did not respond to my email. After 6 weeks of emails with Mobotix's international support desk during which they tried to pressure me into doing one of their camera courses (another $1000) they finally provided some advice. I am impressed with the camera but oh boy they have to work on their help desk.
 

Phil

Administrator
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#2
Hello Chris, I'm sorry you've had a bad experience. We didn't manage to get back to you in a reasonable time after you contacted us by email, and when we heard nothing further from you we assumed that you must have resolved your issue. Sorry, we should have emailed you to check.
 
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