Hik-Connect My Hik-Connect App video stream stops and starts?

[Shaz]

I have recently had CCTV cameras (Hikvision) fitted along with installation of a Video Recorder and Screen. My build is 'V3.4.104, Build 190424' and there is no update available when clicking 'Check Update'. The Video Recorder works fine but I am having problems with the Hik-Connect App on my Android and Tablet .. i.e. when reviewing playback the stream just stops and starts via the App. Sometimes just watching the live stream on my mobile / tablet it does the same and the live view just stops and then a few seconds later catches up with itself. My Signal Strength and WiFi connection are both strong and BT have confirmed today that everything is connected correctly to my hub and there is no interference or over usage, so it is definitely not an internet issue.

Does anyone else have the same problem when using the Hik-Connect App and / or are there any recommendations to resolve this please? It is frustrating that I cannot view playback properly via my mobile phone especially when I am away from home.

 

[StewartM]

It's not easy to pinpoint the issue without some additional info.
First - Try a different Ethernet cable between the NVR and your router.

If that makes no difference, please respond to the following:

• Model of the NVR
• Camera make and model
• Resolution, codec and frame rate you are recording to the NVR

How did you connect the NVR to the Hik-connect app. Did you scan a barcode or use the login you created with the Hik-Connect website?

From your tablet or mobile, please check your internet speed. Open Chrome and enter 'internet speed' in the search field. Click 'Run Speed check'

The upload speed is key here. I'm fairly confident your going to be fine here, but it helps to know.

 

[Shaz]

Thank you Stewart

The recording / playback on the NVR is working perfectly fine. It is the playback via WiFi on the Hik-Connect App on my mobile as well as my tablet that is the problem. Do you personally use the App on your mobile device and does the playback work ok for you?

I am not sure if I am giving you enough of what you need / have asked, but here goes:

* NVR: Hikvision DS-7604NI-K1/4P(B)

* Cameras: Hikvision 6MP Cameras .. Not sure how to ascertain the model but see pic below.

* Resolution etc.: See pic below

* Speed Test: 49Mb Download and 9.4Mb upload. BT also did a speed test today themselves with similar results.

* The engineer / installer scanned the Barcode to connect on my Mobile (I think) but I just used my login on my Tablet. Which method is best? Both are Samsung devices .. S9 and Samsung Tab A (2019)

Any help you can offer to rectify this would be most appreciated. I am also waiting for the Hik-Connect App guys to get back to me as I wonder if that is where the problem lies. However, if others are not having similar issues, there must be something amiss with my set up. Thank you.

 

[StewartM]

My guess would be bandwidth. At those settings, the cameras might be stressing the upload bandwidth. To test this, lower the frame rate to 12 and the max bitrate to 2048 and see what happens. You can always move up from there. Check the live stream first.

 

[StewartM]

Might be worth checking:
On the NVR, select Menu >Maintenance > Net Detect > Network Stat
Check the usage of the access bandwidth and report back.

 

[Shaz]

Thank you. Image attached. Have not altered anything yet.

 

[Shaz]

Is this normal? Or should those red blotches not be happening and puckering? This is going into my Camera Motion settings on my main unit.