No Connection to Hikvision iVMS-4500

[Keith Butler]

Hi, I have installed Hikvision mobile app iVMS-4500 this works fine on my home WIFI and I also have a laptop with Hilook vision and this works fine using the same WIFI, when I try to use my phone app away from home it will not connect, I have been told this is because I need to set the port forwarding, can anyone advise me of what details I need to add and where to, I have a Hikvision NVR-104MH-C/4P and Virgin Media Hub 3

 

[Kyle]

Hi @Keith Butler

iVMS-4500 is Hikvision's old mobile app - the simplest solution is to use the newer Hik-Connect, which does not require you to forward ports:

How-to: - Part 12: How do I view my Hikvision IP camera on a mobile device or tablet using the Hik-Connect app?

One of the biggest draws to Hikvision is the convenience of the free Hik-Connect app, which will allow you to view your devices remotely on a mobile phone or tablet wherever you are, without the complicated setups needed for a static IP, DDNS, or port forwarding. Hik-Connect is designed with...

www.use-ip.co.uk

If you would rather use iVMS-4500, then this guide explains port forwarding:

How-to: - Part 10: How do I set up remote access to my Hikvision device and change the port numbers that it uses?

To remotely access your device simply means to connect to it while you are using a different internet network to that which your device is connected. If you connect to your Hikvision device which is at home while at work, on holiday, or even at the pub, you are remotely accessing it. The...

www.use-ip.co.uk

 

[Keith Butler]

Hi Kyle, I have followed your instructions and I am stuck on the port forwarding bit, I have attached pictures of my NVR ports and the Virgin Media hub page for the ports to be entered, could you tell me which numbers go where?
Many Thanks

 

[David]

@Keith Butler does this make sense?

 

[Keith Butler]

Yes it does. Is the best way to try this turning my iPhone WiFi off and turning on my mobile data

 

[David]

Yes it does. Is the best way to try this turning my iPhone WiFi off and turning on my mobile data

Best to test with your mobile data, did you setup your DDNS or do you have a fixed public IP address? Don't post your public IP or DDNS URL here.

 

[David]

Hi David, I did try to set the DDNS, I have attached a Pic of it which info should go in? I have blanked out my NVR IP address

Hi Keith, can you delete the picture from your last post?

Let's check your port forwarding first.
You can still test port forwarding without using dyndns. Get your current public IP from whatismyip Open a browser and in the address bar enter your public IP address and the NVR external port number you created in the port forward rule. example http://123.456.789.111:nnnnn

its been a while since I used DynDNS.
I think the server is the DynDNS update server but I cannot find one. leave it blank for now.
for the Domain field it should be the DynDNS domain you created like yourdomain.dyndns.net.

 

[Keith Butler]

I have just tested the port 8000 which I was given earlier with this tool Open Port Check Tool - Test Port Forwarding on Your Router and it says its closed so something is wrong somewhere. I am still trying to created a DynDNS domain, so at the moment I haven't got one

 

[David]

I have just tested the port 8000 which I was given earlier with this tool Open Port Check Tool - Test Port Forwarding on Your Router and it says its closed so something is wrong somewhere

Port 8000 is the internal port number for your nvr. Test the external number you created.

 

[Keith Butler]

Sorry, Yes the port is open

 

[David]

Sorry, Yes the port is open

This may not work with a browser as you are using internal port 8000. Open a browser and in the address bar enter your public IP address and the NVR external port number you created in the port forward rule. example http://123.456.789.111:nnnnn

add your public ip to ivms4500 and use the nvr external port number.

 

[Keith Butler]

Hi David, I entered the correct public IP Address and external port number to the ivms-4500 and its working fine on Mobile Data,
Many thanks for your help

 

[David]

Hi David, I entered the correct public IP Address and external port number to the ivms-4500 and its working fine on Mobile Data,
Many thanks for your help

Your public IP address may change, next is to check using your DDNS Account.

 

[Keith Butler]

Can you get a free without subscription account?

 

[David]

Can you get a free without subscription account?

Seems to be free Remote Access with Dynamic DNS - 100% DNS Uptime - No-IP

 

[JB1970]

You won't need DynDNS or any other such service with Virgin Media. The IP is tied to your hardware and only likely to change if you get a new Hub from VM or they make significant changes to the network. The last such change where I am (in the North East) was last October and other than that my IP address has not changed in 5 years.

 

[Keith Butler]

Thanks David, I am in the North East as well so hopefully the next 5 years will be fine as well

 

[David]

@Keith Butler morning. When you are watching video, using mobile data, use the SD (sub stream) video setting. HD (main stream) video playback may be unreliable.

 

[Keith Butler]

Thanks David, Normally when I am away from home I can hook on to another WIFI to check things but I will remember that about the sub stream, I am just glad I can now use the mobile app when I am away from home